Legal Documents

Overview

Mass10 ships to all major towns and cities across South Africa via our courier partners, which currently include The Courier Guy and BobGo. We also offer convenient in-store collection from our Welkom branch at no additional charge.

Order Processing

• Orders placed and paid before 12:00 PM (noon) on a business day are processed the same day.
• Orders placed after 12:00 PM, or on weekends and public holidays, are processed the next business day.
• You will receive an order confirmation email with a tracking number once your parcel has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. The final shipping amount will be displayed before payment is confirmed. Courier surcharges, including fuel levies and area-specific fees, are passed on at cost and will be disclosed at checkout. These are typically in the region of 10% above the base courier rate.

Free Shipping

Free shipping may be offered on qualifying orders with a value of R10,000 or more during promotional periods, subject to the following conditions:

• Item eligibility: Free shipping applies to selected product categories at Mass10's discretion. Televisions (TVs) are explicitly excluded from free shipping, regardless of order value, due to their size, weight, and handling requirements.
• Qualifying order value: The minimum qualifying order value of R10,000 is based on the product subtotal, excluding VAT, shipping fees, and any promotional discounts applied.
• Promotional availability: Free shipping is not a standing offer and applies only when explicitly stated during a promotional period. Check our website for current promotions.
• Mass10 reserves the right to determine which items qualify for free shipping on a per-promotion basis.

Packaging

All electronic goods (laptops, CCTV systems, networking equipment, peripherals, headsets, TVs) are packaged securely to prevent transit damage. Per courier requirements, items must be properly boxed with adequate internal packaging. Mass10 is not liable for damage caused by inadequate repackaging when items are returned.

Tracking Your Order

Once dispatched, a tracking number and courier link will be emailed to you. You can track your parcel directly on the courier's website.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or no one being available to receive the parcel, the courier may attempt redelivery or return the parcel to our depot. Redelivery fees may apply. Please ensure your delivery address and contact number are accurate at checkout.

Remote & Rural Deliveries

Remote, farm, and outlying addresses may incur additional delivery surcharges or extended lead times beyond the standard estimates. Customers in these areas will be notified of any additional costs prior to dispatch and may be offered alternative arrangements, including in-store collection.

Courier Delays & Force Majeure

Mass10 is not responsible for delivery delays caused by courier partners, load shedding, adverse weather conditions, public holidays, civil unrest, or any event beyond our reasonable control. Estimated delivery timeframes are provided in good faith and do not constitute a guarantee.

In-Store Pickup

Customers in the Welkom area may select Pickup at checkout. You will be notified by email or phone when your order is ready for collection. A valid order confirmation (digital or printed) and a form of ID may be required on collection.